Our BEST SELLERS

Freshly baked goodness

we deliver

cheesy paradise

truly addictive

why we're the best

our difference

FREQUENTLY ASKED QUESTIONS!

Do I need to place orders in advance?

Due to overwhelming orders especially during festive seasons, we encourage customers to place orders in advance to prevent disappointment. As we freshly bake all our products, the earliest you can receive your orders after purchasing is 3 days later.

Can I do place an order offline?

It will be advisable to do it online instead. However, if you wish to do so, you could email us at admin@pineappletarts.sg to place your orders.

Where can I do sampling / tasting?

You can do sampling at our warehouse at 14 New Industrial Road, Hudson Industrial Building, Singapore 536203. However, we encourage you to make an appointment with us before coming down. 

Note: [For CNY 2019, we regret to inform you that our office is undergoing a major renovation and thus self-collection and tasting will be currently not available.]

*However, self-collection can be done in Kovan vicinity (appointment-based only).

When placing your order, simply select a self-collection date, and we will contact you via Whatsapp to confirm the exact pick-up location.

How long will the pineapple tart last?

Our pineapple tarts can be kept as long as up to 4 weeks. As we want you to have the best experience in consuming our tarts, it is best advisable to consume them within two weeks after receiving them.

Does the pastry contain milk or eggs?

 Yes, we use eggs and condensed milk in the pineapple tart. It is not advisable for customers with egg and milk allergies to consume.

Do you have local delivery service?

 Yes, we provide local island-wide delivery service at $10 per trip. Orders above $80 will enjoy free local delivery service.

Is there self-collection?

Yes, you can choose to self-collect your orders from our warehouse at  14 New Industrial Road, Hudson Industrial Building, Singapore 536203.

However, do note that we DO NOT keep stock of our goodies at the warehouse as we strive to ensure that our customers receive the freshest quality products.

Note: [For CNY 2019, we regret to inform you that our office is undergoing a major renovation and thus self-collection and tasting will be currently not available.]

*However, self-collection can be done in Kovan vicinity (appointment-based only).

When placing your order, simply select a self-collection date, and we will contact you via Whatsapp to confirm the exact pick-up location.

How long will the delivery take?

After you have ordered, the order will need at least 3 working days to prepare before sending it out for delivery. In the event of overwhelming orders especially during festive seasons, there may be a slight delay in delivery. Thank you for your understanding.

What are the payment methods?

The payment methods are PAYPAL, VISA, MASTERCARD and AMERICAN EXPRESS.

Incorrect item in my order, what do I do?

 Please email your order number to admin@pineappletarts.sg with a picture of the item(s) you’ve received and we will arrange for an exchange immediately. In the event that the item(s) are no longer available, we will do a refund. Please note that the item must be unopened.

Can I amend my orders after I’ve placed it?

 Please email us at admin@pineappletarts.sg with your order number for us to check if your items have been dispatched and we will advise accordingly.

Do you offer wholesale discount for bulk orders?

 No, all the prices for our item are as indicated.

Do you accept exchanges or refunds?

We do not accept exchange of items due to hygiene and safety purposes, hence all items sold are non-refundable/ non-exchangeable.

Feel free to drop an email to us at admin@pineappletarts.sg if you’ve any other queries!

blog